GENERAL
INFORMATION
What’s Included
Transportation: All ground transport (except to and from airport, unless noted) during trip.
Accommodations: All hotels and all with private baths.
Meals: Breakfast daily. Lunch and dinner where noted on itinerary. Lunch and dinner include mineral water, wine, coffee and occasionally digestives.
Tastings, tours and classes: As listed on itinerary.
Entrance fees: To sites or museums, as listed on itinerary.
Tips: All restaurant tips, and others as noted on itinerary.
What’s Not Included
Airfare: (We strongly recommend purchasing fully refundable or changeable tickets.)
Transportation to and from airport: Upon arrival and departure, unless noted on itinerary.
Personal Expenses: Snacks and beverages between meals, phone calls, laundry, minibar, internet access, room service, trip cancellation insurance, health insurance or needs, etc.
Baggage handler/bell boy tips.
Extra alcoholic beverages during meals: Drinks or wine other than what are on our pre-arranged menus can be ordered separately by you and put on your own tab.
Tips for service providers: Like walking tour guides and bus driver, unless noted on itinerary.
Travel Arrangements
We are happy to provide you with advice and/or suggestions for transportation from the airport to the first meeting place and from our last stop to your departing airport. We will, whenever possible, negotiate special rates for your first night’s accommodations if it is at the same location we are using for the first night of the tour. We are also happy to help you with plans for extending your visit beyond the tour.
Insurance Recommendations
We strongly recommend that you purchase trip cancellation and delay, loss of luggage and airline ticket insurances. We also ask that you carefully review your medical insurance to determine whether you are adequately covered for any eventuality while traveling in foreign countries. Purchasing additional traveler’s health insurance, including medical evacuation coverage, is highly recommended. Please do your research as there are many different types of coverage and you may already have some limited coverages from your credit cards or health insurance. Some possible insurance companies to explore: www.travelguard.com, www.allianztravelinsurance.com and www.generalitravelinsurance.com.
Your Responsibilities
While Moretti Wine & Food Travel are not active adventures, there will still be some walking involved within the cities, at wineries, seeing sights, etc. We ask that you be in good physical condition and able to walk at least a mile. Please take the time to review our pre-trip information (which you will receive at least 45 days prior to the start of the trip) so that you know what to expect in terms of weather, social etiquette, what to bring, etc. for your specific trip. If you have any pre-existing physical, mental or emotional disability that may require attention or treatments, you must report them, in writing, to us at least 30 days prior to the beginning of the tour. All clients must sign a Participant Release and Waiver of Liability prior to the trip.
Clients are required to act with respect and responsibility toward other guests, trip personnel, winery personnel, restaurant and hotel personnel and property at all times. We reserve the right to require an individual to withdraw from a tour, or to limit the amount of wine any guest may consume, without claims or complaints against us. If asked to withdraw from a trip, the traveler shall bear the costs associated with the plan changes. Should a traveler decide for any reason not to participate in certain parts of the tour, or not use certain goods/services included in the tour, no refunds will be made for those unused parts, goods or services of the tour.
Any expenses caused by delays or events beyond our control shall be borne by the client.
What Information You Will Receive
Once you are scheduled, you will receive a detailed itinerary of the trip. At least 45 days prior to the trip, you will receive FINAL DOCUMENTS including: final tour itinerary, meeting instructions at our destination, hotel lists and detailed information regarding logistics like information about international calling and phones, what to wear, what to pack, money exchange, etc. However, we are always here to answer your questions.
Reservations and Deposits
See Registration Form for more details. Tour deposit amount and schedule of payments are on the registration form for each tour. Tour deposit is required to confirm booking and is non-refundable, except as noted on the registration form. Upon receipt of the deposit, we will send the confirmation of booking. Final payment date will be listed on the confirmation. If reservation is made less than forty-five (45) days prior to tour commencement, payment must be made in full to secure confirmation. Should payment not be received in full by the due date, traveler booking will be cancelled, and all deposits forfeited.
Cancellations and Refunds
Your deposit is fully refundable until the date on your registration form. Once your deposit refund date has passed, your deposit is non-refundable.
61-90 days before the start of the trip: cancellation fee is 50% of the total price, less deposit.
0-60 days before the start of the trip: cancellation fee is 100% of the total price, less deposit.
Cancellation fees apply regardless of the reason for a cancellation. We do our best to refill vacated spots, and if we are successful, we will refund your trip monies, less your deposit, after the start of the trip. We strongly recommend travel insurance that includes trip cancellation coverage to protect against financial loss due to unforeseen cancellations and other trip interruptions.
Moretti Wine & Food Tours reserves the right to cancel any trip for any reason at any time. In regard to potential increased outbreaks/spikes in COVID-19 or other infectious diseases, we may cancel the trip if we deem the situation to be potentially dangerous, or if we deem that restrictions at the destination will negatively impact the experience or the planned activities of the tour. In such a case, we will notify you as soon as that decision is made and offer you a full refund of all deposits and payments which will constitute a full settlement. Or, we may reschedule the trip for a future date and offer to keep any deposits or payments to hold your place.
Trip Changes
Moretti Wine & Food Tours reserves the right to change itineraries as necessary. While we try to keep changes to a minimum, unforeseen circumstances (e.g. weather, strikes, acts of God, dangers, etc.) can occur. We will always keep the comfort and safety of our clients in mind and will make changes, as necessary, to protect our clients.
COVID-19
By traveling, you voluntarily assume all risks related to exposure to COVID-19 or any other viruses, infections or illnesses. While we do our best to provide you with up-to-date information, we are not responsible for any COVID-19 related infection or illness, or any other infection, illness or injury that is contracted during travel, or costs related to them. We recommend each traveler assess their personal level of risk tolerance and we urge you to check the latest CDC guidelines and State Department travel advisories to help you make an informed decision regarding upcoming potential travel.
